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Custom Avatar & Voice Terms

Teachfloor Studio · Last updated: October 17, 2026

These Custom Avatar & Voice Terms (the “Avatar Terms”) apply when you create a presenter from a photo of a real person (a “Custom Avatar”) or a synthetic voice from recordings of a real person (a “Cloned Voice”) in Teachfloor Studio. They add to our Terms of Service and Privacy Policy. If they conflict, these Avatar Terms prevail for Custom Avatars and Cloned Voices. You accept them each time you upload a photo or a voice sample by checking the box next to the upload.

1. What these features do

A Custom Avatar turns one photo into a video in which that person appears to speak the narration of your course. A Cloned Voice reproduces the sound of a person’s voice saying text they never said. The result can look and sound like the real person. That is why these features need the person’s consent and must never be used to deceive.

2. Consent

You may upload a photo or voice sample only if:

  • you are that person; or
  • that person is an adult who has given you written permission to create a Custom Avatar or Cloned Voice of them for the purposes you use it for, and has not withdrawn it.

You must keep that written permission for as long as you use the Custom Avatar or Cloned Voice and for two years after, and give it to us within 10 days if we ask. If the person withdraws their permission, you must stop using their Custom Avatar or Cloned Voice and delete it from the Service.

When you check the consent box we record the date and time, your account, the version of these Avatar Terms and a fingerprint (hash) of the file you uploaded. We keep this record as proof of consent, even after the photo, the voice or your project is deleted.

A voice sample must be recorded by the person whose voice it is, for this purpose, and must start with the consent sentence shown in the Service. We transcribe the recording to check that the sentence is there, and we keep the transcript with the consent record. Do not upload a voice taken from a video, a call or any other recording.

3. What you must not do

  • Create a Custom Avatar or Cloned Voice of a child, of a public figure or celebrity, or of anyone who has not agreed.
  • Impersonate anyone, or make a person appear to say or endorse something they would not, in a way that could mislead viewers.
  • Use them for fraud, scams, phishing, political campaigning, elections, sexual content, harassment, defamation or discrimination.
  • Use a Cloned Voice to get past voice-based security or identity checks.
  • Remove or hide any notice that a video was made with AI where such a notice is required.

4. Telling viewers it is AI

Custom Avatars and Cloned Voices are synthetic media. Where the law requires it (for example the EU Artificial Intelligence Act for content that resembles real people), you must clearly tell viewers that the video or the voice was generated or manipulated with AI. You are responsible for doing this where your videos are published.

5. How we process the photo and the voice

Photos and voice samples are personal data, and in some places a face or a voice can be biometric data. We use them only to make the videos and narration you ask for. We do not use them to identify people, we do not sell them, and we do not use them to train AI models. To make the videos we send them to AI providers acting on our behalf, currently HeyGen (through OpenRouter) for Custom Avatars, fal.ai for Cloned Voices, and OpenAI to transcribe the consent sentence. fal.ai receives the voice sample with each narration request through a link that expires within an hour and does not keep a saved voice. These providers process the files under their own terms and security commitments.

The photo is stored with your video project. It is deleted when you remove it, when you delete the project, or when your account is deleted. The voice sample is stored the same way and deleted when you remove it, change the photo, delete the project or delete your account. Videos you already made keep the presenter and voice they were made with until you delete them.

6. Your responsibility

You are responsible for the photos and voices you upload and for every video you make and publish with them. You will defend and indemnify Powerbox, Inc. against any claim by the person shown or heard, or by anyone else, arising from your use of a Custom Avatar or Cloned Voice, including claims under privacy, publicity, image, biometric or consumer protection laws.

7. Our rights

We may refuse an upload, remove a Custom Avatar or Cloned Voice, or suspend these features or your account if we believe these Avatar Terms were broken or if the person shown or heard asks us to. We may report illegal use to the authorities. A person who believes their face or voice is used without permission can write to support@teachfloor.com and we will act promptly.

8. No guarantee of likeness

AI can make mistakes: a Custom Avatar or Cloned Voice may not look or sound exactly like the person. These features are provided “as is”, as described in our Terms of Service.

9. Changes and contact

We may update these Avatar Terms. We will ask you to accept the new version the next time you upload a photo or voice. Questions: support@teachfloor.com.